1 - I've bought from several websites before and never received my order. Can I trust that I will receive my purchase?

At NOMAD™, we have a team of professionals with expertise in online sales. This experience allows us to prioritize honesty, dedication, and respect for our customers. We ensure that all information is presented clearly and in an easy-to-understand manner. Our customer service team is always available to support you before, during, and after your purchase. We are committed to full transparency in all the information displayed on our website.

2 – Can I track where my order is?

Absolutely! We send the tracking code to the email you provided during registration. With this code, you can follow every step of your order, from shipment to delivery at your address.

3 – How do I cancel a purchase?

To cancel a purchase, please reach out to our customer service as soon as possible. If the order hasn't been shipped yet, the cancellation will be processed right away. If it has already been dispatched, we will guide you through the return process once the product arrives at your address.

4 – What payment methods are accepted on the site?

The available options will be displayed during checkout. We use secure payment platforms to ensure the protection of your information.

5 – Do you offer a warranty on products?

Yes, all products sold by NOMAD™ come with a warranty against manufacturing defects. The warranty period may vary depending on the manufacturer and the type of product. If you encounter any issues, please contact our support team for guidance on how to proceed.

6 – Can I change my delivery address?

Yes, you can. However, since we prioritize fast delivery, any changes must be made promptly after payment approval, during the order processing stage. We have a short window to make this change to ensure quick delivery. If you need to update your address, please contact us as soon as possible.

7 – How do I exchange or return a product?

To exchange or return a product, please contact our customer service team within the timeframe specified in our exchange and return policy. We will provide you with the necessary instructions to complete the process smoothly and quickly. It is important that the product remains in its original packaging and is in perfect condition.